Frequently Asked Questions
1) Where are we located? Our Main warehouse is in Sarasota, Florida 34243
2) Who do you sell to? Chefs Choice SRQ is a wholesale produce & gourmet food delivery service. We sell and deliver to food service establishments such as, hospitality groups, hotels, restaurants, casinos, grocery stores, catering facilities, business units and cafeterias. We currently do not deliver to individuals, but we do accept cash only transactions at our warehouse through our will-call program
3) Where do you deliver? You can find our delivery area here: Proudly serving Manatee/ Sarasota Counties since 1991
Ellenton -Northern Manatee County Fl.
Lorraine Road-East of Sarasota County FL.
Venice-South of Sarasota County Fl.
Sarasota/Manatee County Barrier Islands include Longboat Key, Lido Key, Bird
Key, Siesta key, Casey Key, as well as Anna Maria Island and Longboat key
4) What time can I call to talk to a live person? Our Customer Service Phone Hours are Monday to Friday 8 AM 5 PM. Our phone number is 941-751-2433 Ext: 1
5) How can I open an account? You can complete our form here or contact us directly on our main line 941-751-2433
6) Who is my Account Executive? If you have an existing account, you already have Account Executive. Please call to ask who it is.
7) Is there a cutoff time to place orders? Our ordering cutoff is 10:30PM.
8) What happens if my order misses out? All orders placed after cutoff will be delivered on your next open delivery day.
9) Can I cancel or modify an order? If the order has not been processed by our warehouse, it can be cancelled or modified. Please contact us as soon as possible for any modification or cancellations requests. Please note that it takes approximately 15-30 minutes for online orders (emails or texts) to transfer to our system to make any modifications.
10) How do I request a pickup or a credit? Pickups can be requested from our Customer Service Team within 48 hours of delivery. If there is a billing error, please contact your account manager.
11) How Do I make payments? Payments can also be made via our check to our drivers or our Accounting Department.
12) How do I get a copy of my statement? Copies of your statements can be requested from our Accounting Department.
13) Do you accept credit card payments? Credit Card payments for your account are possible. Please contact your Account Executive for more details.
14) Can I set up autopayment? Please contact your Account Executive or our Accounting Department to set up auto payments.
15) Can I place an order in advance? Advanced orders can be placed online or through our Customer Service team.
16) What is my delivery schedule? You can confirm this information with your Account Executive.
17) Do you have a minimum order requirement? No! We require no minimums!!
18) Do you surcharge delivery fee? No! We never impose a surcharge delivery fee!
19) Can I pick up an order? Absolutely! Orders may be picked up at our Sarasota warehouse Monday Friday, 11AM 2PM. Please note that product availability is not guaranteed and made-to-order precut items will not be available for same-day pickup.
20) Why did I get shorted an item? Your order may be updated to reflect our most up to date inventory at the time of fulfillment. We apologize for any inconvenience this may cause.
21) Do you substitute Products? If an item is not available, we will make attempts to provide a comparable substitute. The substitution will be noted on your invoice. If you are unhappy with the substitution, please let us know withing 48 hours of delivery and we will happily pick up the product and refund the cost.
22) Where is my order? Call our Customer Service Team or reach out to your Account Executive for an estimated delivery time.
23) I have a driver complaint. Who do I contact? Please reach out to our customer service team or call your Account Executive to share your concern.
1) Do you carry specific brands or products? If there is a specific brand or product you are looking for, please reach out to your Account Executive. You can also browse our public catalog by clicking Produce, Fruits, Dairy and Eggs or Market Items at the top of any of our pages.
2) What happens if the item I want is unavailable or out of stock? If a product is unavailable or out of stock, we will make all efforts to substitute with a comparable item.
3) Why can t I see the price of products? Due to product availability in seasonal/ market conditions prices may change due to this volatility.
4) Do you carry Kosher products? We do! Please reach out to your Account Executive for a list of available Kosher items.
5) How can Chefs Choice SRQ guarantee my food is safe? Chefs Choice SRQ Assurance Department stays up to date on science and regulatory developments in the food industry. Chefs Choice SRQ Quality Management System guarantees food safety, regulatory compliance and quality standards by applying the robust requirements of HACCP, GMP, Environmental Monitoring and Microbiological Program and Customer Complaint Program, among others. We retain the current annual Food Permit issued by The Florida Department of Agriculture and Consumer Services Division of Food and Safety. You can find more information here www.fdacs.gov
6) What happens if there is a recall? Chefs Choice SRQ will contact your location directly if you are affected by a recall to provide you with next steps.
